Terms of Service for the Skandineer app

The short version

• Skandineer is for adults (18 or older).
• Be kind. We have zero tolerance for hate, harassment, sexual content and illegal content. We can remove content and suspend accounts, and you can always report and block others directly in the app.
• The service is free. In this version nothing can be purchased in the app: every feature, including everything described under Skandineer Plus, is available to all users at no cost. When purchases are enabled in a later version, Skandineer Plus becomes an optional subscription bought through Apple and cancelled in the App Store.
• You own your content. We only need the right to display it within the service, nothing more. We never sell it and show no ads.
• You can delete your account at any time, directly in the app.
• How we handle your personal data is described in our privacy policy: skandineer.se/privacy.

1. About these terms and who we are

These terms are an agreement between you and Skandineer AB, Swedish company reg. no. 559579-5435, Stockholm ("Skandineer", "we"). Contact: hello@skandineer.se.

The terms govern the Skandineer app and also constitute the licence agreement (EULA) for the app. The agreement is concluded with Skandineer, not with Apple. Skandineer, not Apple, is responsible for the app and its content. Additional terms required by Apple are set out in section 14.

You accept the terms when you create your account. We record which version you accepted. The terms are available in Swedish and English; in case of any discrepancy, the Swedish version prevails.

2. Age requirement and your account

Skandineer is for adults. You must be 18 or older. This is checked at registration and younger persons cannot create an account.

For your account:

• Provide truthful information about yourself. Fake profiles and impersonation are prohibited.
• The account is personal: one account per person, and it cannot be transferred or sold.
• Keep your login credentials to yourself. You are responsible for what is done with your account, and you must contact us immediately if you suspect someone else is using it.

3. The service

Skandineer is a social app for Scandinavians abroad: a map showing other Scandinavians nearby (always with an approximate position, see section 4), groups, activities, chat and a travel forum. The app is available in Swedish, Norwegian, Danish, Finnish and English.

Content lifecycle: groups are created with a lifespan chosen by their creator (3 to 90 days), and groups or activities that have been inactive are archived automatically. You receive a notification before a group you created is archived. Some content has a limited storage period, see the privacy policy.

We develop the service continuously. Features may be added, changed or removed. Material degradations of anything you have paid for will be announced in advance, and you may then cancel your subscription. We aim for high availability but cannot guarantee that the service is always free from interruptions. Your statutory consumer rights are never affected by this section.

4. Location sharing

Location sharing is optional and requires two active choices: the iOS permission and your choice in the app. Your exact position is never shown to others: your pin marks an approximate area of roughly 5 km, derived on our server. Your exact position is stored on our server for as long as you are visible on the map, so we can calculate distances and derive that area, and it is deleted when you turn off your visibility or delete your account. Your position is only read while you use the app, never in the background. You can pause or turn off your visibility on the map at any time in the settings. The details are in the privacy policy.

Attempting to determine another user's exact position, or using the map to stalk or track someone, is strictly prohibited and leads to suspension.

5. Skandineer Plus

Status in this version: Skandineer Plus cannot be purchased. Everything described in this section is currently available to every user at no cost, there is no payment path in the app, and no subscription can be started. This section describes how Plus works from the version where purchases are enabled.

Skandineer Plus is an optional subscription. When purchases are enabled, Plus provides:

The whole map in focus: all profile pins are shown sharp. Without Plus, a limited number of profile pins are shown sharp and the rest blurred. Groups and activities are always fully visible to everyone.

Private groups and activities: create groups and activities where you approve each person who wants to join.

Manage members: remove members from groups and activities you created.

What is included in Plus, and the limits of the free tier, may change over time. Material degradations during an ongoing paid period will be announced in advance.

You purchase from Apple through the App Store. Current prices, currency and any offers are always shown before you confirm the purchase.

The subscription renews automatically until you cancel it. To avoid the next charge, cancel at least 24 hours before the current period ends. You cancel in your App Store settings (Settings, your name, Subscriptions). Deleting the app or your Skandineer account does not cancel the subscription; the app reminds you of this if you delete your account while a subscription is active.

Withdrawal and refunds for purchases are handled by Apple under Apple's terms. As a consumer in the EU you have a 14-day right of withdrawal towards Apple from the purchase. The right of withdrawal applies when you first subscribe, not to automatic renewals. Request a refund at reportaproblem.apple.com or through Apple support.

When Plus ends (whether you cancelled, withdrew from the purchase or had it revoked), your private groups and activities are automatically converted to public, and pending membership requests are then approved automatically. This is not reversed automatically if you later subscribe to Plus again; you will need to change the setting back yourself in each group.

The app contains no payment mechanisms of its own and no fields for redeeming codes. Promotions we grant ourselves are provided as free access applied directly to your account (such as the offer in section 6) or through Apple's own offer features.

6. The launch offer for the waiting list

Anyone who joined the Skandineer waiting list before the app launched receives three calendar months of free access to Skandineer Plus (referred to as "Premium" in the waiting list communication). The offer is also governed by the waiting list terms at skandineer.se/villkor.

Status in this version: since Plus is free for everyone while purchases are disabled, the offer gives no additional benefit right now. The three months begin when Plus becomes purchasable, so no part of the offer is consumed in the meantime.

• Activation. The offer is activated automatically the first time you sign in to the app with an account whose email address is the same as the one you joined the waiting list with. If you sign in with Apple and choose to hide your email address, or if you use a different address than the one you registered, we cannot match automatically. In that case, contact hello@skandineer.se and we will activate the offer manually after verifying your registration.
• No payment details, no automatic conversion. The offer requires no payment details and never converts automatically into a paid subscription. When the period ends, your account returns to the free tier unless you choose to subscribe to Plus through the App Store. Section 5 on what happens when Plus ends also applies here.
• Limitations. The offer is personal, applies once per person, cannot be transferred, exchanged for cash or combined with other offers, and the period cannot be paused or moved. If you have already subscribed to Plus when the offer is activated, contact hello@skandineer.se and we will make sure you do not lose the value of the offer.
• Expiry and abuse. The offer requires that your waiting list registration still existed at launch; if you unsubscribe from the waiting list before activation, the offer lapses. In case of abuse, for example multiple registrations or accounts for the same person, we may refuse or revoke the offer.

7. Right of withdrawal

The account is free, but you still have a statutory 14-day right of withdrawal from registration. By creating the account you consent to the service being delivered immediately. The easiest way to exercise the right of withdrawal is to delete your account directly in the app (Settings, Delete account), which is always available, or to email hello@skandineer.se. Since the account costs nothing, there is no amount to refund.

For purchases of Plus, the right of withdrawal is exercised towards Apple, see section 5.

8. Your content

You own all content you create in Skandineer: messages, posts, comments, images, groups, activities and your profile.

To operate the service we need a licence from you: a non-exclusive, worldwide and royalty-free right to store, technically process (for example resizing images and removing hidden metadata), display and distribute your content within the service and for the purpose of providing it. The licence ends when the content or your account is deleted, subject to the technical exceptions described in the privacy policy (for example backups for a limited time).

We claim no ownership, never use your content for advertising, never sell it and do not train AI models on it.

You are responsible for having the right to share what you publish (for example, that you have permission to share photos in which other people appear).

9. Rules: this is prohibited

Skandineer must be safe. We have zero tolerance for the following, in all content and behaviour (names, images, messages, groups, activities, forum and profiles):

1. Illegal content and illegal activity, for example the sale of drugs or weapons, and fraud.

2. Sexual content involving minors, in any form whatsoever. Leads to immediate permanent suspension and a police report.

3. Hate and incitement: attacks on people or groups based on ethnicity, nationality, religion, gender, gender identity, sexual orientation or disability.

4. Harassment, bullying, threats and incitement to violence.

5. Pornography and sexually explicit content, as well as unwanted sexual advances.

6. Doxxing and tracking: publishing other people's personal data or attempting to determine a user's exact position.

7. Fake profiles, impersonation and other deception.

8. Spam and unsolicited commercial marketing.

9. Circumvention of suspensions, blocks or content filters, for example through new accounts.

10. Abuse of the reporting feature through deliberately false reports.

It is also prohibited to scrape or mass-harvest data from the service, use automated clients, disrupt operations or decompile the app (beyond what mandatory law entitles you to).

Violations of the rules lead to measures under section 10, up to permanent suspension. Severe violations lead directly to permanent suspension.

10. How we moderate

This is how we enforce the rules, using a combination of automation and human review:

Filters at publication: text is automatically checked against lists of hate speech and abusive language before it is published. On public surfaces (for example group names and the forum) the filter is stricter than in private conversations.

Automatic hiding: content that receives several independent reports, or that is caught by our automated checks of public surfaces, may be hidden automatically pending human review. Accounts are never suspended automatically; warnings, suspensions and permanent bans are always decided by a human.

Private messages: we do not read your messages in the ordinary course, and no automated filter reads the content of private conversations. When someone taking part in a conversation reports a message or a user, a moderator may read the reported message and the part of the conversation needed to assess the report. The same applies when our spam protection reacts to how an account sends messages (for example many identical messages to many recipients, or many rejected contact requests), when you ask us for help with a conversation yourself, or when required by law or by an authority. When a report is filed we keep a copy of the reported message so it can be reviewed even if the sender deletes it. When a moderator opens a conversation beyond the reported message and the messages immediately around it, it is logged together with the reason. Other participants' messages are used only as context, never as grounds for measures against them.

Report: all content and all users can be reported directly in the app, using the categories harassment, hate speech, sexual content, fake profile, spam, inappropriate content and other. We aim to handle reports within 24 hours.

Block: you can block other users. You will then no longer see each other or each other's content in the service.

Measures we may take: hiding or removing content, restricting the visibility of content, warnings, temporary account suspension (always with an end date) or permanent suspension.

Statement of reasons and appeals: when we restrict your content or account you receive a statement of reasons with the grounds for the decision, and it is indicated whether the decision was made automatically. You can appeal directly in the app (via Settings), and appeals are reviewed by a human. You always have the right to have the matter tried in court. Seriously illegal content may be reported to the authorities.

11. Intellectual property

The app, the Skandineer name, the logo and the design of the service belong to Skandineer AB and are protected by intellectual property law. You receive a personal, non-exclusive and non-transferable licence to use the app on Apple devices that you own or control, in accordance with the usage rules in the Apple Media Services terms. The licence applies for as long as you comply with these terms.

12. Liability

Skandineer is a platform where users meet, and the content is created by the users. We do not pre-review all content and are not responsible for what individual users write or do, but we act on reports in accordance with section 10. Use the same judgement as at any meeting with new people, especially when meeting in real life.

We are not liable for indirect or consequential damages arising from your use of the service, to the extent such limitation is permitted by mandatory law. Nothing in these terms limits our liability in case of intent or gross negligence, or the rights you have as a consumer under mandatory legislation in the country where you live.

13. Termination and suspension

You can leave at any time by deleting your account in the app (Settings, Delete account). The account is deactivated immediately, can be reactivated within 30 days by signing in again, and is thereafter permanently deleted in accordance with the privacy policy. Remember that an active Plus subscription is cancelled separately in the App Store (section 5).

We may suspend your account, temporarily or permanently, in case of violations of these terms. You will then receive a statement of reasons and can appeal in accordance with section 10.

If we should ever discontinue the service, we will notify you at least 30 days in advance, and you can then export your content in accordance with the privacy policy.

14. Additional terms required by Apple

Because the app is distributed through Apple's App Store, the following terms, which Apple requires us to include, apply:

• Contracting party and responsibility. The terms apply between you and Skandineer AB, not Apple. Skandineer, not Apple, is solely responsible for the app and its content. The terms do not conflict with the Apple Media Services terms.
• Scope of licence. Your licence is limited to a non-transferable right to use the app on Apple devices that you own or control, in accordance with the usage rules in the Apple Media Services terms. The app may be accessed by other accounts associated with you via Family Sharing or volume purchasing.
• Maintenance and support. Skandineer is solely responsible for maintenance and support of the app. Apple has no obligation whatsoever to provide maintenance or support.
• Warranty. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any). To the maximum extent permitted by mandatory law, Apple has no other warranty obligations; any other claims are directed at Skandineer.
• Product claims. Skandineer, not Apple, is responsible for addressing any claims by you or a third party relating to the app, including product liability claims, claims of failure to conform to legal or regulatory requirements, and consumer protection claims.
• Intellectual property. In the event of a third-party claim that the app infringes their intellectual property rights, Skandineer, not Apple, is responsible for the investigation, defence and settlement.
• Legal compliance. You represent that you are not located in a country subject to a U.S. embargo or designated by the U.S. government as supporting terrorism, and that you are not on any U.S. government list of prohibited or restricted parties.
• Third-party terms. You must comply with applicable third-party terms when using the app.
• Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these terms and have the right to enforce them against you.
• Contact: Skandineer AB, Stockholm. Questions, complaints and claims: hello@skandineer.se.

15. Changes to the terms and assignment

We may update these terms, for example when the service or legislation changes. In case of material changes we notify you in the app or by email before they take effect, and you can always choose to close your account if you do not accept them. Each version of the terms is versioned (this one is terms_v2), and we record which version you accepted.

We may assign the agreement as part of a reorganisation or transfer of the business; you will be informed in that case. Should any provision of the terms be invalid, the remaining provisions are unaffected.

16. Governing law and disputes

Swedish law applies to these terms. If you live in another country, you always retain the protection afforded to you by mandatory consumer rules in your home country, and you may bring proceedings before the courts where you live.

If you are unhappy: contact us first at hello@skandineer.se, we resolve most matters directly. As a consumer in Sweden you can also turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN, Box 174, SE-101 23 Stockholm, arn.se); we participate in ARN proceedings. If you live in another EU country you can turn to your national consumer body for alternative dispute resolution.

17. Contact

Skandineer AB, Swedish reg. no. 559579-5435, Stockholm. Email: hello@skandineer.se.

We communicate in Swedish, Norwegian, Danish, Finnish and English. Support information is available at skandineer.se/support.